Shipping and Returns
For all order and shipping inquiries please contact help@othercolormakeup.com
Please reply within 24 hours.


We offer a 15-day money-back guarantee with reduced shipping costs. Only lamp shades can be returned, all other items are final sales. We do not offer free return shipping labels. 15 days from the moment you place your order.
If you return a product other than what you purchased, we will not refund your
Refund. To start the return process, please email help@othercolormakeup.com.

Please include your order number and reason for return.
Please note that we do not offer prepaid postage and do not pay for returns
Shipping fee.

Our customer service staff will respond to any inquiries within 24 hours from Monday to Friday. We appreciate customers contacting us, but please note - we do not respond to emails on weekends and bank holidays. We also ask customers not to send messages about returns or order status directly on social media platforms as we get so many messages that they can easily get lost. If customers would like to inquire about their order, please email help@othercolormakeup.com with their full name and order number.

*Please note that we are not responsible for lost packages marked as delivered. It is the customer's responsibility to contact the local post office or mail handler (or authorities if theft is suspected).

*We urge customers to double check their shipping address when placing an order as we are not responsible for packages sent to the wrong address provided by the customer. In this case, the package will be shipped to the wrong address provided, or USP, DHL (or other selected carrier) will return it to our warehouse.

Gift returns.

If an item is marked as a gift when purchased and shipped directly to you, you will receive gift points corresponding to the value of the returned item. Upon receipt of the returned item, we will mail you a gift certificate.

If the item was not marked as a gift at the time of purchase, or the gift giver sent the order to themselves to give to you at a later date, we will refund the gift giver and they will be aware of your return.


Can I exchange it? :

----

To be exchanged, the item must be returned in the same condition it was originally shipped to you or it will not be eligible for exchange. Specials are not eligible for return or exchange. For any questions about communication and eligibility, please email help@othercolormakeup.com. Please wait up to 48 hours for a response. The exchange does not begin processing the return until the return is received, and processing times vary depending on your location.


When will my order be shipped? :

----We will guarantee delivery within 1-3 days as soon as possible on working days

During the holidays, please allow 3-5 business days to process your order.



othercolormakeup.com is not responsible for delivery delays due to weather, carrier mishandling, undeliverable addresses, or incorrect contact information (including express options). If the package is lost or damaged, please contact help@othercolormakeup.com within 10 days of the last scan date.



International orders may be subject to import duties, duties and charges from your country's customs authority upon arrival. The recipient of the order is the importer of record who is responsible for all import charges and abides by all laws and regulations of the destination country. othercolormakeup.com does not collect duties and taxes and cannot provide any information on the cost of duties and taxes. Customs policies vary by country, so if you have any questions, please contact your local customs for more information.